Cancellation & Refund Policy

At QBcare Solutions, doing business as Outsourced Bookkeeping, we are committed to providing exceptional accounting and related services to our clients. We understand that there may be situations where canceling services becomes necessary, and we strive to accommodate these requests as best as we can. Please review our cancellation and refund policy outlined below:

• Cancellation Notice: Clients are required to provide written notice of cancellation at least 30 days in advance, or at least 15 days in exceptional circumstances. This notice period allows us to adjust our schedules and allocate resources efficiently.


• Cancellation Fees: Depending on the timing and nature of the cancellation, clients may incur cancellation fees. These fees will be based on the work completed and any expenses incurred up to the cancellation date.


• Emergency Cancellations: In the event of unforeseen circumstances or emergencies, please contact us as soon as possible to discuss cancellation options. We will make every effort to accommodate your needs and minimize any inconvenience caused.

• Refund Eligibility: Refunds may be provided in specific circumstances, such as:
  • Overpayment or duplicate charges
  • Services not provided due to our failure to meet obligations
  • Dissatisfaction with services provided, in accordance with the terms and conditions outlined in our service agreement


• Refund Process: Clients requesting a refund must submit a written request along with any supporting documentation, if applicable. Refund requests will be reviewed and processed within 30 days of receipt.


• Refund Amount: The refund amount will be determined based on the nature of the request and any applicable fees or charges. Refunds will be processed using the original method of payment whenever possible.

• Non-Refundable Services: Certain services or products may be designated as non-refundable. Clients will be clearly informed of this before engagement.


• Third-Party Fees: Any third-party fees or charges incurred in connection with our services are non-refundable.


• Policy Changes: We reserve the right to modify or update our cancellation and refund policy at any time. Clients will be notified of any changes in advance.

If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact us at billing@qbcaresolutions.com.